Otter AI Review: the Best AI for Transcribing Meetings in 2024?

I’ve recently had to attend several meetings for a company I provide services to, and one of the services I provide is to give detailed minutes of the meetings I moderate. I would’ve struggled to achieve my goals if not for Otter AI.

In this comprehensive Otter AI review, I’ll show you the features, pricing plans, integration, and user feedback to determine if Otter AI is indeed the best AI for transcribing meetings in 2024.

Let’s start with a general overview.

Otter AI Review: In a Nutshell

I give Otter AI 4.8 out of 5 stars.

Pros:

Cons:

Verdict:

If you take lots of notes during meetings, need action items or key points, want clear meeting summaries, and seek high-level transcription accuracy, Otter AI is for you. Otter AI works with the most popular online meeting platforms like Zoom, Google Meets, and Microsoft Teams.

In summary, with its features, Otter AI can claim to be the best transcribing tool to use in 2024.

What is Otter and What Is It Used For?

Otter.ai is an AI-powered voice meeting assistant that records and transcribes meetings, automatically takes notes, identifies key points and speakers, and even flags action items (key points).

Using Otter AI, you can also share your notes with others, even after the meeting is over. Moreover, you can find specific information quickly using Otter’s powerful search feature, and keep your notes organized with tags and folders.

You can certainly use one of the online meeting or chat platforms that Otter AI integrates with, like Zoom, Google Meet, Microsoft Teams, and Slack.

Is Otter.ai safe to use?

Yes, Otter AI is safe to use. You can confirm that yourself by reading their privacy policy. True,  Otter does collect user data from you but it doesn’t collect the information you transcribe or attempt to store or read the media you upload onto their platform.

The type of information Otter AI takes from you (login data, account information, payment information, usage data) is not going to cause any harm to you. Otter is not interested in spying on its users.

Otter AI Review: Pricing Plans

Otter AI Review Pricing

Otter.ai offers a range of pricing plans to cater to different user needs. And if you’re a teacher or a student, you can benefit from an additional discount.

Here are the details of their Basic, Pro, Business, and Enterprise plans:

Basic Plan

Cost: Free

Features:

  • 300 minutes of transcription per month 30 minutes per use
  • Otter AI chat (20 queries)
  • Record, transcribe, capture slides, and generate summaries in real-time
  • Zoom, MS Teams, and Google Meet integration to write notes.
  • TLS encryption
  • 2-FA with Authenticator app

Pro Plan

Cost: $10 per month (billed annually) or $16.99 per month (billed monthly)

Features:

  • Everything in Basic+
  • Add teammates to the workspace
  • Team features: Speaker tag, action items assignation to teammates
  • Shared custom vocabulary (100 names + 00 other terms)
  • Unlimited conversation history
  • 1,200 minutes of transcription per month, 90 minutes per use
  • Otter AI chat (50 queries)
  • Varying playback speed
  • Import 10 audio or video files per month
  • Export pdf, docs
  • Full Integrations with popular productivity tools like Zoom and Dropbox

Business Plan

Cost: $20 per user per month (billed annually) or $35 per user per month (billed monthly)

Features:

  • All the features of the Pro plan
  • 6,000 minutes of transcription per user per month 4 hours per
  • Otter AI chat (200 queries)
  • Admin analytics control
  • Priority support
  • Joins up to 3 concurrent virtual meetings
  • Import and transcribe unlimited audio or video files
  • Activity Logs
  • API access for custom integrations
  • Bulk export
  • 2-FA via SMS (US/Canada)

Enterprise Plan

Cost: Custom pricing based on specific requirements

Features:

  • All the features of the Business plan
  • Customized user roles and permissions
  • Otter AI chat (500 queries)
  • Dedicated account management and support
  • Enterprise-level security and compliance features
  • Advanced analytics and reporting capabilities
  • Domain Capture
  • Custom integrations and API access

Otter AI Review: Features

Transcription

Otter.ai’s transcription offers an impressive range of transcription options for meetings, virtual events, audio/video files, and in-app private and voice recordings.

I had the chance to transcribe a few meetings and video recordings using Otter and it was quite smooth. Additionally you can edit them directly on Otter AI

Let me tell you more about the accuracy and time of transcription.

How Accurate is Otter?

So I put Otter.ai through its paces with a few recordings.

In clear audio with just one speaker, it was like a real-time stenographer, whipping out transcripts that were 95% accurate, maybe even 98%. Seriously impressive

I threw some background noise at it – think coffee shop chatter – and the accuracy dipped a bit, maybe 85-90%. Still usable, but you might need to do some light editing.

Multiple speakers? Things got trickier. Accents and crosstalk tripped it up, dropping accuracy down to 70-80%. It still captured the gist, but you’d definitely need to scrub through and fill in the blanks. 

So, overall, Otter.ai is a rockstar for clear, single-speaker recordings. For anything noisier or more complex, it’s still helpful but be prepared to do some polishing. Think of it as a super-fast note-taker who needs a little help proofreading sometimes.

Think about it this way.

Would you prefer to spend 4 hours transcribing a meeting instead of focusing on what brings you money?

As a business owner who wants to maximize profits, it’s better to choose Otter AI which has a 90% transcription accuracy.

How Long Does Otter AI Take to Transcribe?

For a 30-minute recording, you may have to wait up to 10 minutes for a transcription but the time is usually shorter. Unlike instant AI content generation, transcription isn’t immediate, but Otter is relatively quick.

For meeting transcription, you only get your transcription at the end of the meeting or when you stop the Otter AI companion. It doesn’t even take a minute for the transcribed text to be ready. The best way to use Otter is really during live meetings.

You may also like: What is Pictory AI and How to Use It?

Meeting Recording

Otter.ai’s meeting recording feature is user-friendly and straightforward. You can easily record meetings by entering a meeting link in the designated bar at the top right of your screen.

This function acts like a modern version of a tape recorder with AI capabilities, allowing you to capture and review meeting content effortlessly. Both the audio recording of the meeting and the transcription.

I tried this feature out and I was quite impressed. The audio was crystal clear. Even speaking in low tones doesn’t beat Otter AI’s recording feature.

Another great advantage is that surrounding noise was not captured but only the people interacting could be heard. This is AI at its best.

It is still advisable you ask anyone at your meetings to be audible enough since Otter AI of course cannot record and decipher gibberish.

Otter AI Review Meeting Recording

After you record your meeting, you can access it in your conversation. What will appear is the transcription and at the bottom, a media bar of the audio recording.

Meeting Summarizer

The meeting summarizer is an automatic feature that brings a summary in the form of highlights of the recordings. Be it an interview or a meeting it will be summarized into a few highlights.

The meeting summary can be shared with your team members for a brief overview of the meeting. You can export them to apps like Slack or directly email them to your teammates.

Chat Live With Otter

If you want to get specific data from your meetings, then you can work with the all-new Otter Chat.

This friendly AI can summarize, analyze, and tell you the atmosphere of the meeting. It’s also handy for automating tasks, like checking your schedule or letting you know if your team has shared documents or finalized contracts.

Otter Chat keeps you updated on everything happening in your Otter AI.

OtterPilot for More Sales

OtterPilot for Sales does your paperwork automatically: it takes meeting notes, finds sales insights, adds notes to Salesforce and HubSpot, and creates follow-up emails. This means your sales team has more time to close deals and make more sales.

The tool makes things easier for your team and boosts your chances of turning leads into successful sales.

Meeting Gems

The Gems feature lets you add notes, comments, and tasks to your meeting transcript during and after the discussion. In your conversation panel, you’ll find the Takeaways bar and the Gem is for meeting gems.

You can highlight text and easily add a comment, reaction, or task for your team. This helps you keep track of important things and saves time because you can do it in real time.

Otter AI Review: Integrations

To further streamline your workflow, Otter AI seamlessly integrates with popular productivity tools and platforms.

Otter AI integrates with Google Meet, Zoom, and Microsoft Teams, allowing for automatic transcription during virtual meetings. Otter AI can also be integrated with note-taking apps like Evernote and Dropbox, enabling easy synchronization and organization of your transcripts.

Zoom

This integration is most likely the most useful one to corporations – Zoom is the most popular meeting Platform. You can access this integration from the free plan, no need to pay for it and that is great!

If your Zoom account is on the free plan, you will not be able to use this integration. Per Zoom.us policy Otter AI can only be integrated into a Zoom account on a Basic (with credit card), Pro, Business, or Enterprise Plan.

You can however record meetings on Zoom without the integration by simply uploading the meeting link on Otter AI. But the integration and automation you can get with the integration is pricey.

This integration automatically saves transcription after recording is finished and saves them into your Otter account. You can also share live transcripts and highlights of your Zoom meetings and Webinars. 

Slack

Slack Intergration Otter AI Review

This is one of my favorite integrations since I love Slack and its convenient workspace. Now you can integrate Otter AI into your platform and have Otter directly in your team channels. 

Let Otter AI send you publications directly into a channel on Slack for all your team members to access live Otter notes and post-meeting summaries.

This is automation at its peak. Now when you record a meeting from your workplace the minutes will land in Slack without you even pressing a button. The amazing thing is that this integration is free!

Google Meet

Google is another integration that is free and really convenient. Link your Google account to Otter AI and it will be aware of the meetings you planned on Google Meet.

In one click, your Otter Pilot will be in your meeting and record and then transcribe it for you. If you want this to be automatic you can go to Apps>Meetings scroll down and toggle “Auto-join all meetings” on.

Microsoft Teams

Just as is the case with Google, integrate Otter into your contact and calendar on Microsoft Teams. Seamlessly record and transcribe your meetings with a click. Send the meeting note over to your contacts and workgroup.  

Dropbox

Dropbox integration in Otter is a premium feature, available only on subscription plans. By linking your Dropbox account to Otter, you can back up meeting transcripts directly to Dropbox, providing additional storage for your recordings.

This integration also streamlines working on audio or video recordings in Otter that are already stored in Dropbox, allowing you to fetch them directly into Otter without the need to download them first.

You may also like: Pictory AI vs Invideo AI: What Should You Use?

More Otter AI Features & Apps

Chrome Extension

Access Otter AI anywhere on the web with the Chrome extension! You can transcribe recordings and take notes without keeping the Otter AI tab open. The extension works on popular meeting platforms like Zoom and Google Meet.

When you open a meeting URL, the Otter Extension pops up, asking to join and record. With OtterPilot on Zoom, live notes open in a new tab, and summaries are auto-shared. On Google Meet, summaries are automatic, but recording needs manual activation, and live notes appear in a small pop-up window.

Android and iOS App

Carry your meeting notes everywhere with you and on all your devices. The amazing thing is that you wouldn’t need to relearn how to use the app on any device because the interface is the same!

The app has the same features and capabilities on both iOS and Android as well as the web app. You can record, transcribe, and summarize just like you do on the web app. The only missing part is the Chrome extension.

The mobile apps work very well. Of course, its functionality may depend on your mobile performance but they generally run smoothly. After testing the recording function on them I can say the output is of the same quality as that of the web app.

Otter AI vs FireFlies AI: Which is Better?

Otter AI Vs Fireflies AI

This looks like a tough one to choose but it isn’t. Otter AI is a great app with a wide range of functionality. It makes transcription way easier and collaboration in the team seamless.

Fireflies AI has a wider range of features. It is a platform that makes your meeting analysis more in-depth with specific models of meeting recording. The use cases make recording meetings for every occasion special.

Otter AI is a great app but Fireflies is still a step ahead.

The accuracy of both is comparable but Fireflies AI has an edge with its multiple products and use cases.

Otter.AI Alternatives

GoTranscript

GoTranscript offers a wide range of services, including transcription, translation, and captioning. With a global team of highly skilled transcriptionists, they are able to handle a high volume of work and deliver it within a short timeframe.

Scribie

Unlike Otter.AI, which uses AI for transcription, Scribie uses a combination of both AI and human transcriptionists. By using this hybrid model, Scribie can deliver highly accurate transcripts with a quick turnaround time.

Trint

Trint is a transcription service that converts speech to text. Trint’s powerful AI technology can transcribe over 30 languages, making it a versatile alternative to Otter AI.

One of the standout features of Trint is its transcription editor. This tool allows you to fine-tune your transcripts by following along with the audio and making corrections where necessary. It also highlights questionable words, making it easier for you to identify and correct potential errors.

Tl;dv

Tl;dv (Too Long; Didn’t View) is a newer entrant in the transcription market, but it’s quickly making a name for itself. Unlike traditional transcription services, Tl;dv focuses on summarizing content, making it an ideal choice for those who need quick overviews of long audio or video files.

Tl;dv extracts key points from your content, delivering a concise summary that saves you time. This is an advantage over Otter.AI, which provides full transcripts but does not summarize content.

Feedback from Other Otter AI Users

With a Score of 4.2/5 on G2 Reviews, Otter AI positions itself as one of the best-reviewed AI tools on the platform. 

The positive reviews are coming from executives of companies, entrepreneurs, and even students. Otter helps a large variety of people!

Let me show you some of the best Otter AI reviews I’ve found

One Student had this to say about Otter.ai:

Otter AI Review G2 review

Another user, this time an executive in a big company said:

Otter AI Review G2 review

On Trustpilot, customers had more complaints. Yet Otter AI customer care service were quite attentive to the issues raised on the platform, after all, nothing is perfect but trust Otter to patch any issue up.

While some users mentioned problems with the quality of recordings, the customer service, and pricing, there were positive reports like the ones below

Otter AI Review Trustpilot review

Another User had a positive resolution to his issues. Happy ending!

Otter AI Review Trustpilot review

Is Otter AI Worth It?

In this Otter AI review, we’ve looked at its core features, pricing plans, integrations, and user feedback, and it is clear that Otter AI is indeed one of the best AI for transcribing meetings in 2024.

With precise transcription, OtterPilot, and Otter Chat seamless automation, Otter AI is certainly worth the hype.

If you are a business executive, journalist, or educator, Otter AI can save you time and effort. Choose any of its pricing plans and make the best out of this wonderful tool. 

FAQ

Yes, Otter AI offers a Free plan that allows users to transcribe up to 300 minutes per month.

Yes, Otter AI can transcribe phone calls as long as the audio is clear and audible.

Otter AI provides real-time transcription, meaning it transcribes as you speak. The process is nearly instantaneous.

Otter AI and Zoom offer different functionalities. Otter AI excels in transcription and search capabilities, while Zoom focuses on video conferencing. Both tools can complement each other in providing a comprehensive meeting experience.

Zoom now has an AI companion that also records meetings and it may be a better decision to go for that tool over Otter AI if you only use Zoom. But in a world of globalization, Otter AI which can work for not just Zoom is the go to option

Yes, Otter AI seamlessly integrates with Zoom, allowing for automatic transcription during Zoom meetings.

Lucca

Lucca is a versatile blogger who seamlessly blends technology, science, AI art, and creativity. His close attention to detail is one of his incredible skills that makes any content he produces epic. When away from the screens, he spends his time playing video games or watching anime.

Leave a Reply

Your email address will not be published. Required fields are marked *